About Us
Randy Santerre started Freedom Restoration and Cleaning in 1992, with a small portable machine and a lot of ambition. His main goal for many years has always been to do the best job possible and keep the client happy. That goal is still part of the team's’ mentality today. However, our main goal is to become the best Area Rug Expert around by continuously improving our systems and procedures. By being the best cleaner and striving for excellence, everything else simply falls into place.
Our team lives by a code of Values. The hardest challenge for our small business was always trying to keep everyone on the same page. We all have our ups and downs, but if everyone is working from the same set of values, it makes it much easier to correct any mistake and work towards creating systems so that mistake doesn't continue to happen.
“We are the Best” is so overused and outdated most people don't even know what being the best really means. Especially if there is no true way for you, “the client”, to measure how good a company even is. The truth is, we don't know if we are the best compared to every other cleaning company out there. But WE strive to exceed your expectations and perform the best job we can and make sure YOU are happy every with our service every step of the way! And to us, that’s being the best.
Our Code of Values
RESPECT
Treating others as We like to be Treated
Listening with the intent to understand what is being said & acknowledging that what is being said is important to the speaker. Responding in a timely fashion. Speaking calmly & respectfully without profanity or sarcasm. Acknowledging everyone is right from their own perspective
INTEGRITY
Making only agreements We are willing and able to keep. Communicating any potentially broken agreements at the first appropriate opportunity. Looking to the system for correction and proposing all possible solutions if something is not working. Operating in a responsible manner: “Above the Line”. Communicating honestly and with purpose. Asking clarifying questions if we disagree or do not understand
Never saying anything about anyone that we would not say to him or her
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CUSTOMER FOCUS
Continuously Striving to maximize internal and external customer loyalty. Making our best effort to understand and appreciate the customers’ needs in every situation.
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HAVING FUN IN THE PROCESS!